Privacy Policy
Cyberstar Information Co., Ltd. — Privacy Statement
Cyberstar Information Co., Ltd. ("we" / "us") complies with the Personal Data Protection Act and applicable regulations. Before collecting your personal data, we hereby inform you how this website and our mobile applications (collectively, the "Services") collect, process, and use such information. Continued use of the Services indicates acceptance of this policy.
1. Purpose & Categories of Data Collected
The Services may collect the following information when you use our website, submit contact forms, or install and use our mobile applications:
- Personal data: Name, salutation, email address, phone number
- Account information: Username, password (stored encrypted)
- Location data: GPS and geographic location (when using App check-in or patrol features)
- Device information: Device ID, IP address, operating system, browser type
- Interaction logs: Inquiry content, browsing history, cookie data, App usage behavior
Purposes include: providing and improving the Services, user authentication, customer support, usage analytics, push notifications, and necessary advertising.
2. Use of Cookies
This site uses cookies to enhance user experience, analyze traffic, and support advertising. On your first visit, a consent banner will ask for your preferences; you may withdraw consent anytime by clearing cookies. Cookies used on this site fall into three categories:
Required for essential site functions such as language, consent state, and CSRF protection.
Help us understand visitor behavior to improve content and UX. May include: Google Analytics.
Used by third-party ad partners such as Google AdSense to deliver personalized ads. You may still see ads with this disabled, but they will be less relevant.
3. Third-Party Services & Ad Partners
To provide full functionality and operate our site, we use the following third-party services. Their use is governed by their respective privacy policies.
To opt out of Google's use of cookies for personalized ads, visit Google Ads Settings.
4. Use of Personal Data
We use your personal data solely to respond to inquiries, provide relevant services, and operate the site. We will not share your data with third parties except as required by law or with your explicit consent.
5. Your Rights
Under applicable privacy laws, you have the following rights regarding your personal data:
- Access and request a copy
- Request correction or completion
- Request cessation of collection, processing, or use
- Request deletion
- Withdraw cookie consent at any time
To exercise these rights, please contact us using the details below.
6. Data Retention & Security
We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, or disclosure. Data is retained only as long as necessary for its collection purpose and deleted thereafter per legal or internal policy.
7. Facial Recognition & Biometric Data
Certain of our applications (such as "TimeClock") provide facial recognition check-in. For this biometric data, we apply the following protections:
- Facial feature vectors are AES-256 encrypted and stored only on the user's device; they are never uploaded to our servers.
- Raw facial images are destroyed immediately after recognition; no copies are retained.
- For device migration, feature vectors are uploaded only to the user's authorized personal Google Drive; we have no access to them.
- Users may disable facial recognition and delete stored biometric data at any time within the App settings.
8. Third-Party Apps & External Links
When you use add-on features in our applications, or follow links from our website/apps to third-party services (e.g., App Store, Google Play, partner sites), those third parties may collect your personal data under their own privacy policies. We cannot control their use of your data; please review their privacy policies before use or installation.
9. Policy Updates
We may update this policy in response to legal changes, business needs, or technical developments. Updates will be reflected in the "Last Updated" date below. We recommend reviewing this page periodically.
10. Contact Us
For questions or to exercise your rights, please contact us:
Cyberstar Information Co., Ltd.
Address: 10F-3, No.56, Minsheng 1st Rd, Xinxing Dist., Kaohsiung 80045, Taiwan
Email:service@cyberstar.com.tw
Tel: 07 229-2898
Last Updated: 2026 / 09 / 30
